At Femininwears, we are dedicated to providing high-quality, bespoke products tailored to your preferences. We want to ensure that you are fully satisfied with your purchase. Please review our return and exchange policy below to understand our process and terms.
No Return, No Exchange Policy
- No Returns & No Exchanges: All sales on Femininwears.com are final. We do not accept returns or exchanges on any products, including both standard and customised items, except in cases where the product is damaged or defective upon arrival.
- Customised Products: Items that are personalised, tailored, or custom-made to your specifications are non-returnable and non-exchangeable. Once a customised order is placed, it cannot be returned or exchanged.
- Standard Products: Non-customised items are also subject to the No Return, No Exchange policy. If you need a different size, color, or style, you will need to return the original item and place a new order.
Damaged or Defective Products
- Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 7 days of receiving your order. We will assist you by offering a replacement or refund based on the nature of the issue.
- Important: Products must be in their original condition, unused, unwashed, and unworn, with all tags and packaging intact for us to process any returns or refunds due to defects.
Processing Time for Customised Orders
Many of our items are customised to your specifications, and as a result, they require additional processing time:
- Customised products will take approximately 3 to 4 business days to create and prepare for shipping.
- Shipping Time: After processing, delivery generally takes between 10 to 11 business days, excluding weekends and holidays.
Return Shipping
- Return Shipping Costs: Customers are responsible for the shipping costs associated with returning any items (if eligible for return due to damage or defect).
- We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive returned items.
How to Report a Damaged or Defective Product
If you receive an item that is damaged or defective, please follow these steps:
We will review your case and respond within 1-2 business days with a resolution, such as a replacement, repair, or refund.
Contact Us: Reach out to our customer service team within 7 days of receiving your order at [customer support email] or [customer support phone number].
Provide Details: Include your order number, a description of the issue, and any photos of the damaged or defective item.